1. WHO WE ARE This Privacy Policy explains how LeadSave AI Ltd ("we", "us", "our") collects, uses, and protects your personal data.

Company Name: LeadSave AI Ltd

Registered Address: [34 valley drive ch663py]

Company Number: [17011370]

Data Controller: [kyle perkins]

Email: [[email protected]]

2. DATA WE COLLECT We collect the following information:

Contact Details: Name, email address, phone number, and business name.

Technical Data: IP address, browser type, and cookies when you visit our website.

Communication Data: Transcripts of SMS, emails, and calls processed by our AI systems.

3. HOW WE USE YOUR DATA & LEGAL BASIS Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases:

For Client Services (Contract): To deliver our missed-call text back and AI diary services to you.

For B2B Outreach (Legitimate Interest): We process business contact data (corporate subscribers) to offer relevant automation services. We have conducted a Legitimate Interest Assessment (LIA) to ensure our outreach is targeted, relevant, and minimal.

For AI Processing (Consent/Contract): To process your customers' inquiries using our AI automation tools.

4. USE OF ARTIFICIAL INTELLIGENCE (AI) We use Artificial Intelligence technologies (provided by third parties including OpenAI and LeadConnector) to automate responses, schedule appointments, and analyze sentiment.

Automated Decision Making: Our system may automatically qualify leads based on criteria you provide (e.g., vehicle type).

Human Oversight: You have the right to request human intervention if you disagree with a decision made by our AI. Please contact us to request a manual review.

5. DATA SHARING & THIRD PARTIES We do not sell your data. We share data only with trusted sub-processors required to run our business:

GoHighLevel (LeadConnector): CRM and Automation Platform.

Twilio: Telephony and SMS provider.

Stripe: Payment processing.

Google/Microsoft: Calendar integration (if connected).

6. INTERNATIONAL TRANSFERS Some of our software providers (e.g., GoHighLevel) are based outside the UK (primarily in the USA). We ensure your data is protected through the UK Extension to the EU-US Data Privacy Framework or Standard Contractual Clauses (SCCs).

7. YOUR RIGHTS You have the right to:

Access: Request a copy of the data we hold about you.

Rectification: Correct any wrong information.

Deletion: Request we erase your data ("Right to be forgotten").

Opt-Out: Unsubscribe from our marketing at any time.

8. COMPLAINTS If you have a concern about how we handle your data, please email us at [Your Email]. We will acknowledge your complaint within 30 days in accordance with the Data (Use and Access) Act 2025. If you are unhappy with our response, you have the right to complain to the Information Commissioner's Office (ICO).